Piscatorial Quagswagging

...the diary of a specialist angler in around the Warwickshire Avon and its tributaries.

Saturday 7 September 2013

Great customer service from Korum

I had an issue with both of my Korum Kxi60 reels. They are 18mths old however the rear freespin drag rotating knobs plastic moulding cracked which meant the circlip didn't do it's job and retain itself on the shaft. One broke completely, the other was on the way out. Apart from that they still were in excellent condition.

I contacted Korum via their website and a few days later Stephen Lacey from Korum sent me two new knobs, some brochures and a DVD, all FOC.

Thanks again, great service.

Had a good morning down the Warwickshire Stour exploring a new stretch, I'll post about it Monday.


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